Dear Llewellyn Business Partner,
We wish to provide you with an important notice regarding several
exciting changes taking place here at Llewellyn, Flux, and Midnight Ink!
IMPORTANT NOTICE
As of March 1, you will notice that we have
a new website at http://booksellers.llewellyn.com! Along with this
new website, we have updated other aspects of our system to make our
ordering and shipping process better than ever. However, our new
website and system will effect a few important changes designed to
enhance your customer purchasing experience:
- New Website:
You will notice that our website, http://booksellers.llewellyn.com,
is completely new and updated! You will experience the following
changes as you first log in and place orders:
- Set a new
password. Each user will need to set a new password for their
account. Upon your first log in, please use the "Forgot Password" link
to create a new password. All other
account and purchase history information will be preserved. Additionally,
all account changes—including updates to passwords, addresses, and
more—will now be made in real time; no more waiting!
- Shopping carts will expire after 24 hours.
To accomodate our real-time stock information (you can now see what is
currently in stock or in back order!), shopping cart information will
be removed after 24 hours. Never fear! We now have a "Wish List," to
which you can easily transfer items in your shopping cart if you are
not yet ready to purchase, create multiple wish lists for future
orders, and more!
- Promotional
Codes: Promotional
codes must be entered exactly as they appear; there will no longer be a
special comments section to add additional information. However, once
entered, the promotional code will be applied immediately and you will
see updated the correct, discounted price(s) in your shopping cart.
- Back Orders: We
will now ship back orders
when 1) at least 4 copies have accumulated or 2) after 60 days from the
order date, regardless of quantity. Any
back orders associated with a credit card order
will ship automatically without advanced notification; credit card
information cannot be changed on existing orders once they have been
placed. All accounts can choose to cancel all back orders, though
Llewellyn must be notified in advance. Please note that this
change does not apply to those accounts with net terms.
- Once an order
has
been submitted, it is final.
To accomodate our real-time processing (your order goes straight to our
warehouse, day or night!), orders can no longer be changed once they
have been placed. Additional items you wish
to order will be created as a separate order (so some discounts may not
apply), and any items you no longer wish to order will need to be
returned.
- Pay Invoices
Online:
With our new website and its functionality, you will now have the
option to view and pay all invoices online, in real time
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We want to thank you for your patience as
we
work to make your ordering experience with us better. We are excited
for the coming changes, and hope you find our new ordering processes as
user-friendly as we do!
For any
questions regarding these changes, or to place an order, please call
your sales representative or our Customer Service
department for more details.
Michelle Palazzolo: 1-800-843-6666, extension 8419 or MichelleP@Llewellyn.com
Katie Kane: 1-800-843-6666, extension 8428 or KatieK@Llewellyn.com
Steve Hubbard: 1-800-843-6666, extension 8324 or
SteveH@Llewellyn.com
Customer Service: 1-800-843-6666 or CustomerService@Llewellyn.com
We wish to thank you for your continued support!
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